Privacy policy
1. Why this privacy policy?
A. Moortgat (hereinafter ” we/our“) takes the protection of your privacy and your personal data very seriously. We collect and process your personal data in accordance with the relevant legal provisions, namely the Law of December 8, 1992 on the protection of privacy with regard to the processing of personal data (“Loi du 8 décembre 1992 relative à la protection de la vie privée à l’égard des traitements de données à caractère personnel”). Privacy Act“) and the European Regulation of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (” Regulation “).
We would like to inform you about the possible processing of your personal data and your rights in this respect. By using our site, you consent to the collection and processing of your personal data by A. Moortgat as described in this document.
We reserve the right to make changes to our Privacy Policy at any time. We therefore advise you to consult this document regularly.
2. Person responsible for the processing
A. Moortgat, a removal company, is responsible for the site.
Contact information :
Avenue Maupassant 19/3, 1300 Wavre
02/6731006 + 010/228845
info@demenagement-moortgat.com
3. What personal data is collected?
We collect and process some or all of your personal data as listed below:
- The information you provide :
Identification data relating to the completion of the contact form and data relating to your question, request for information, quotation or order. We may also process your contact details, address and bank details in order to process a payment as part of a contractual business relationship with a supplier of products and/or services. We may also process your personal data relating to your experience and professional background if you apply for a job.
- Surveys and testimonials :
We may ask you to complete a satisfaction survey on your use of our services, enabling us to improve our offer or share a testimonial on your satisfaction.
- Communications :
If you contact our teams by e-mail, post or telephone, we may keep a record of these exchanges to facilitate follow-up communications.
- Use of our site :
Through the use of our site, the information collected via cookies, for statistical purposes, may be: your IP address, your geographical zone, the times and dates of page consultation, the pages consulted, etc. We advise you to activate your cookies for an optimal experience. However, you are free to deactivate them via your browser settings if you wish. For more information, please consult our Cookie Policy.
4. What are the objectives?
We collect your personal data for the sole purpose of providing you with an optimal, personalized and secure user experience on the site. The processing of your personal data is therefore essential for the proper operation of the site and the provision of our services.
Under European Union law, these purposes all have a legal basis justifying the lawful use of your data. Below is a list of the main legal grounds on which we rely:
- Consent: You have given your consent for the use of your personal data via a consent form. You can revoke your consent at any time by clicking on “Unsubscribe” or using the form provided.
- Performance of a contract: The processing of your personal data is necessary to conclude or execute a contract to which you are a party.
- Compliance with a legal obligation: We must process your personal data in order to comply with a legal obligation incumbent upon us.
- Legitimate interest: Where the processing of your personal data is based on our legitimate interest overriding any potential prejudice to your data protection rights.
We undertake to process your personal data exclusively for the following purposes:
- Allow you to access your “user account”.
Legal basis performance of a contract.
- Ensure order processing and product delivery.
Legal basis performance of a contract.
- After-sales service.
Legal basis Performance of a contract, legitimate interest.
- Enable billing and account management.
Legal basis Performance of a contract, legal obligation.
- To offer the User a general but also personalized service, including the sending of useful information, newsletters, the provision of support and the follow-up of complaints.
Legal basis consent, performance of a contract, legitimate interest.
- Improve and personalize our services and products.
Legal basis legitimate interest.
- Detect fraud, errors and criminal behavior.
Legal basis legitimate interest.
- Send you promotional offers if you have expressly consented (direct marketing). In this case, you are free to withdraw your consent at any time.
Legal basis consent, legitimate interest.
- To ensure the relevance of the content and presentation of our site, which may involve sharing personal data with service providers.
Legal basis legitimate interest.
You have control over the data you provide to us. In the event of incomplete or erroneous data, A. Moortgat reserves the right to interrupt or suspend, temporarily or permanently, certain operations.
Your personal data will be used exclusively for internal purposes. Your personal data will therefore not be sold, given or passed on to third parties, except with your explicit consent.
5. Who can receive my data?
In addition to our company, the only partners who may receive your personal data are :
- Google Analytics: Google Analytics is a platform for collecting anonymous data from a site. This tool enables us to better understand how visitors interact with our site, so that we can improve their experience and the site’s efficiency.
- OVH: OVH is a manufacturer of hosting solutions, thanks to which our website functions optimally. All the data we collect will be processed legally and honestly on secure servers. OVH holds several security certificates, including PCI-DSS, ISO/IEC 27001, SOC 1 type 2 and SOC 2 type 2.
We may share your personal data with our partners or service providers for the purposes listed in this privacy policy.
6. How is my data stored?
Your personal data will be stored exclusively on our company’s PCs or Cloud servers to which only our company has access codes.
7. Is my data protected?
A. Moortgat has taken all possible technical and organizational measures to prevent a data breach. Our partners also meet technical and organizational security standards in order to reasonably protect your personal data in accordance with appropriate security standards. However, we cannot guarantee that online data transmissions will be protected from intrusion, which is why we ask you to exercise reasonable care when using your devices and personal identifiers.
8. How long will my data be stored?
The length of time we keep your personal data depends on the purpose for which it was collected. Data will be kept for as long as is necessary to meet business needs. For example, if you request our services, your personal data will be kept for as long as necessary to respond to this request and provide you with the support, materials and communication required to ensure the proper management of the relationship. If we process your personal data in order to comply with a legal obligation, the retention period will depend on the regulatory retention obligation incumbent on us.
If your personal data is no longer required, it will be irreversibly anonymized for statistical purposes only or permanently deleted.
9. What are my rights?
- Guarantee of fair and lawful processing
Your personal data will always be processed in accordance with the legitimate purposes set out in point 4, and will be collected and processed in an appropriate, relevant and non-excessive manner, and will not be kept for longer than is necessary to achieve these purposes.
All technical and security measures have been taken to minimize the risk of illegal or unauthorized access or processing of your personal data. In the event of intrusion into its computer systems, A. Moortgat will immediately take all necessary measures to reduce damage to a minimum.
- Right of access
If you are able to prove your identity, you have the right to obtain information about the processing of your data. You have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data is transmitted, the criteria used to determine the data retention period, and the rights you can exercise over your data.
- Right of rectification
Inaccurate or incomplete personal data can be corrected. If necessary, please inform us of any changes via our contact form or by e-mail. We will correct your data as soon as possible.
- Right to erasure (or “right to be forgotten”)
You also have the right to obtain the deletion of your personal data in the following cases:
- Your personal data is no longer required for the purposes for which it was collected;
- You withdraw your consent to the processing and there is no other legal basis for the processing;
- You have validly exercised your right to object;
- Your data has been processed unlawfully;
- Your data must be deleted to comply with a legal obligation.
A. Moortgat decides on its own whether the above criteria are met.
- Right to restrict processing
In certain circumstances, you have the right to request the restriction of the processing of your personal data, in particular in the event of a dispute as to the accuracy of the data, if your data has been processed unlawfully, if the data is required in connection with legal proceedings or for the time necessary for A. Moortgat to verify that you can validly exercise your right to erasure.
- Right to object
You also have the right to object to the processing of your personal data at any time. A. Moortgat will cease processing your personal data unless it can demonstrate compelling legitimate grounds for the processing which override your right to object.
- Right to data portability
You have the right to obtain all the personal data you have provided to us in a structured, commonly used and machine-readable format. At your request, this data may be transferred to another service provider, unless this is technically impossible.
- Right to withdraw your consent
Where the processing of personal data is based on the legal basis of consent, you may withdraw your consent to the processing of your personal data at any time. Withdrawal of consent does not affect the validity of processing operations prior to withdrawal.
- How can I exercise my rights?
To exercise your rights, please send us an e-mail to info@demenagement-moortgat.be. We will reply as soon as possible.
- Possibility of lodging a complaint
If you are not satisfied with A. Moortgat’s processing of your personal data, you have the right to lodge a complaint with the Commission for the Protection of Privacy, which becomes the Data Protection Authority from May 25, 2018 (https://www.autoriteprotectiondonnees.be/).
This privacy policy was last updated on October 29, 2024.